Refund policy
Return & Refund Policy
Thank you for shopping with Northeast Kloset!
We want you to love your Korean fashion pieces. If you are not completely satisfied with your purchase, we are here to help you process a return.
1. Return Window
You have 5 days from the date your package is delivered to request a return.
Due to high inventory turnover, return requests submitted after 5 days from delivery will not be eligible for a return or refund.
2. Condition Requirements
To be eligible for a return, clothing and accessories must be in pristine, resellable condition:
Unworn & Unwashed: Items must not show any signs of wear, laundering, tailoring, or alterations.
Original Tags Attached: All brand tags, care tags, and garment labels must remain attached in their original positions.
Clean & Odor-Free: Items with makeup, foundation marks, fake tan, perfume, smoke, or pet hair will not be accepted and will be returned to the customer at their expense.
3. Non-Returnable Items
For hygiene and safety reasons, the following items are Final Sale and cannot be returned:
Intimates, bodysuits, tube tops, and swimwear
Earrings and pierced jewelry
Socks, hosiery, and hair accessories
Clearance or "Final Sale" items
4. How to Start a Return
Submit a Request: Email us at [Your Support Email] within 5 days of delivery. Include your Order Number and the item(s) you wish to return. (Or: "Log into your customer account on our site to request a return.")
Ship Back: Once approved, we will provide the return shipping address and instructions. Items must be postmarked within 3 business days of return approval.
Return Shipping Fees: Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
5. Store Credit vs. Refunds
Because pieces sell out quickly, we offer two options once your return is approved:
Store Credit: Receive a digital gift card as soon as your return is inspected, allowing you to pick out a new item right away.
Original Payment Method: Receive a full refund back to your credit card or payment provider.
6. Damaged or Incorrect Items
We carefully inspect all garments before dispatch. However, if you receive a defective or incorrect item, please email: northeastkloset@gmail.com within 48 hours of delivery with clear photos of the issue so we can make it right immediately.
7. Refund Timeline
Once your return arrives and passes quality inspection, we will issue your refund or store credit.
Approved refunds to your original payment method will process within [5–10 business days].
Customer Service
Have questions about your order? Reach out to our team:
Email: northeastkloset@gmail.com
DM Us: @northeastkloset